Privacy policy
1. Introduction
The purpose of this policy is to explain how Webfusion collects, protects, and uses personal data. Webfusion Ltd is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Webfusion Ltd Collect?
Webfusion Ltd needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Webfusion Ltd also has access to personal data that is generated over the Network utilised by Webfusion Ltd services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Webfusion Ltd may also collect financial information about Webfusion Ltd customers and end users from third parties to enable Webfusion Ltd to assess its risks in granting credit terms and contact information about organisations Webfusion Ltd considers may be interested in Webfusion Ltd products and services.
3. How Does Webfusion Ltd Obtain Personal Data?
Webfusion Ltd obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Webfusion Ltd website); from third party list brokers; from resellers who pass on personal data to Webfusion Ltd about end users; and directly from the Network utilised by Webfusion Ltd services.
4. How Does Webfusion Ltd Use The Personal Data It Holds?
4.1 Providing and Improving the Webfusion Ltd Service
Most of Webfusion Ltd' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Webfusion Ltd may also use personal data to improve on the level and type of service Webfusion Ltd offers to its customers. As part of this interest in improving the service provided Webfusion Ltd may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Webfusion Ltd may from time to time inform its customers, end users and potential customers about Webfusion Ltd and Webfusion Ltd affiliate products and services and other information Webfusion Ltd feels may be of interest.
Customers and other recipients of information from Webfusion Ltd may indicate at the time they first place an order with Webfusion Ltd whether or not they wish to receive such information or at any later time by simply contacting Webfusion Ltd as indicated in paragraph 9 below.
5. Does Webfusion Ltd Transfer Personal Data Overseas?
As Webfusion Ltd is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its customer service obligations it is necessary for Webfusion Ltd to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Webfusion Ltd affiliates based in the United States. Prior to making any such transfer Webfusion Ltd will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.
6. To Whom Does Webfusion Ltd Disclose Personal Data?
Webfusion Ltd will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Webfusion Ltd does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Webfusion Ltd is under an obligation by law to disclose personal data or where Webfusion Ltd has contracted with third parties to assist in providing services to Webfusion Ltd customers such as for delivery, installation and systems support services.
7. How Does Webfusion Ltd Protect the Personal Data it Holds?
Webfusion Ltd takes customer confidentiality and security very seriously. Webfusion Ltd has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Webfusion Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Webfusion Ltd will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Webfusion Ltd Acceptable Use Policy (http://www.corporate.webfusion.co.uk/acceptable-use-policy/).
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Webfusion Ltd specific rights to access and rectify personal data held about them. These include the right to:
- Obtain from Webfusion Ltd, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
- Request the deletion or rectification of personal data which is inaccurate; and
- As explained in paragraph 4.2 above to object to any unsolicited information sent by Webfusion Ltd regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Webfusion Ltd regarding the personal data held about them or has any other question about Webfusion Ltd' data privacy procedures, they should direct an email to contact@gxn.net or send a letter to the direction of "Webfusion Ltd Customer Services Department" at the local Webfusion Ltd office.
10. Policy Updates
As part of Webfusion Ltd' commitment to compliance with data privacy requirements, and to reflect changes in Webfusion Ltd' operating procedures, Webfusion Ltd may update the terms of this policy from time to time and will post the revised policy at http://www.corporate.webfusion.co.uk/data-protection/.