Service level agreement (SLA)
Every custom server we sell is covered by a comprehensive SLA. This forms part of our contract with you, and guarantees you a certain level of service.
Here are the terms of our SLA:
- 100% connectivity
We understand that downtime is bad for your business. Our wholly-owned, redundant network allows us to guarantee that our network will be up-and-running 100% of the time.
In the unlikely event of network downtime occurring, we will credit you the value of one whole day's service for every single hour your server is without connectivity. - Instant reboot
Our data centres are equipped with electronically controlled power outlets, allowing you to reboot your server directly from your control panel - in an instant. - Onsite engineer
If a critical problem occurs with your server, we will get our onsite engineer to investigate as soon as we can. We will keep you fully updated on the status of any problems. - Security updates
We will respond promptly to security threats relating to pre-installed software by applying the relevant patch or taking other action. - Instant hardware replacement
We always maintain a complete server with the same or better hardware specification as yours, ready to hand over instantly in the event that your machine suffers a failure. - Bandwidth guarantee
We will always maintain sufficient network bandwidth to service all customers at full capacity, even if one of our internet connections fails.
Get in touch for more information
- Call 0845 859 3099 for more information. We can talk through your requirements and there's no obligation to buy. You can also contact us online:
We're available via phone and chat Monday - Saturday.
Or just send us a message.